Refund policy

30-day returns. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund, provided the item is unused, unopened, and in its original packaging.

How to start a return. Contact us through the form on our Contact page with your order number and the reason for the return. We will reply with return instructions. Please do not send items back without contacting us first.

Return shipping. Return shipping is paid by the customer, unless the item arrived defective, damaged, or incorrect (see below). Original outbound shipping charges are non-refundable.

Refunds. Once we receive and inspect your return, we will refund the price you paid (after any discounts) to your original payment method within 10 business days. Please allow your bank or card issuer additional time to post the refund.

Used or opened items. For hygiene and safety reasons, pet toys, chews, and grooming items that have been opened, used, or removed from their packaging are final sale and cannot be returned — except when they arrive defective or damaged (see below). This applies even within the 30-day window.

Defective, damaged, or wrong items. If your item arrives defective, damaged, or different from what you ordered, contact us through the form on our Contact page with your order number and photos of the problem. We will arrange a replacement or a full refund. For low-cost items, we will usually resolve this from the photos alone and will not ask you to ship the item back.

Exchanges. Exchanges follow the same process as returns. Contact us first and we will help you swap the item.

Items marked final sale. Any item explicitly marked "final sale" at the time of purchase cannot be returned.