Where do orders ship from?
Orders ship from our US warehouse to addresses within the United States only.
How long does delivery take?
At checkout you can choose Standard shipping ($8.00, 3–5 business days, free on orders of $35.00 and up) or Express shipping ($15.00, 1–2 business days). You will receive tracking information by email once your order ships.
What is the 5% discount?
Our current promotion takes 5% off automatically at checkout — no code needed. The discount applies to the price you pay and is reflected in your order total.
What is your return policy?
You may return unused, unopened items within 30 days of delivery for a refund. Return shipping is paid by the customer, except when an item arrives defective, damaged, or incorrect. For hygiene and safety reasons, pet toys, chews, and grooming items that have been opened or used are final sale, except when defective or damaged — in that case, contact us with photos and we will arrange a replacement or full refund. See our full Refund Policy.
How do I track my order?
Tracking information is sent to your email once your order ships. If your order has not arrived within 10 business days of shipment, contact us and we will look into it.
Are your products safe for my pet?
Our products are pet supplies intended for use under adult supervision. Always supervise your pet with a new toy, and remove and replace any toy that becomes damaged or broken into pieces.
How do I contact you?
Reach us through the form on our Contact page — a real person reads every message.